It’s the night clerks that have the most customer interaction–in fact, they’re almost certainly the highest leveraged, most insightful marketing cohort in your organization.
They have information, and if we give them agency, they could transform the customer experience.
This makes me think about adding an interview agent to the AI swarm project I posted about yesterday. To make it easier for our frontline staff to influence the organization. And give them more superpowers for talking to nonprofits.